Follow through with requests and honor commitments with urgency.
We do this by not rescheduling appointments without at least 24 hours notice. Continue to offer support until the request or project is completed.
Create a work environment that’s inclusive and enjoyable.
We do this by getting to know the people we work with, being supportive of one another, and enjoying co-workers’ senses of humor.
Be accurate at all times.
Our clients expect it and our economic success depends on it. Recheck all work and be precise in everything you do. Double check names on files, deliveries and correspondence and follow company procedures.
Fix the source of the problem in a blame free environment.
Always ask what caused the problem and work with your team to fix the problem permanently.
Track, measure, improve & share.
When doing a project, make sure to track time, quantities, accuracy and all other relevant metrics. Measure these variables over the course of the project and constantly work to improve your process. Share your findings with others and seek their feedback.
Do what is best for the client and the company.
Our goal is to assist our customers and teammates at all times. Be sure to balance the company goals and work within our available budget.
Hold high ethical standards by caring, respecting and being honest with others.
Serve and give back to your community and be an exceptional person.
Be prepared in advance for the next opportunity.
“To each there comes in their lifetime a special moment when they are figuratively tapped on the shoulder and offered the chance to do a very special thing, unique to them and fitted to their talents. What a tragedy if that moment finds them unprepared or unqualified for that which could have been their finest hour.”
― Winston S. Churchill.
Be safe.
Safety is our fundamental value. Make safety first and foremost in everything you do.
Set correct expectations for external and internal customers.
Provide realistic time frames for completion and constantly communicate progress. Err on the side of excessive communication.
Respect each other’s time.
Know times to converse, be punctual and know when not to interrupt.
Be a source of praise.
Sincerely celebrate each other’s success by acknowledging specific behaviors.
Practice continuous growth and learning.
Continue your education, read books, attend seminars and invest in yourself.
Be accountable and don't allow yourself to be a victim.
Be honest and admit your mistakes and learn from them. Do not let others take the blame for your mistake.
Appearance counts.
Groom your hair, clean and press your clothes, and look presentable at all times. Dress appropriately in accordance with your position.
Confidentiality and HIPAA/HiTECH is the core of our business.
Respect our commitment to our clients to never read or discuss confidential information. Assist the management team to help maintain our secure and compliant workplace. Any breach or exposure affects everyone.
Be humble.
We must always remember our company’s modest roots- that we started in a garage in 2003 and persevered through lean times. We are not arrogant and never take our customers for granted. We are excited for the many changes and opportunities that lie ahead.
What Our Customer's Are Saying
DocuVault has been highly instrumental in helping us to maintain compliance, which in the healthcare industry is an utterly vital element. It’s nice to know we can rely on an organized process to collect and dispose of our sensitive media and the itemized tracking lists are a tremendous help for simplifying our audit procedures.
The DocuVault team is efficient and easy to work with and we have full confidence in their ability to safeguard our clientele’s information through vigilant disposal.”
- John M., Mission Critical Facilities Project Manager, Independence Blue Cross
We just finished our shred event and everything went great! We had a steady stream of customers the whole time and nearly filled the truck. We also collected a pickup load of plastic bags to recycle and a pile of clothing to donate to Woodbury Steelers. Four of our city council members stopped by to recycle. Your guy Jimmy was great and really took care of us. He has helped us before, and I hope you’ll send him each year. Thanks for running a first-class operation!”
-Roy D., City Clerk and Recycling Coordinator, City of Woodbury, NJ
A very professional service that has far exceeded our expectations! There are presently close to 300 offices at the University of Pennsylvania that have signed up for the confidential shredding service with DocuVault. Through word-of-mouth the number of new customers continues to grow.
I especially enjoy the interaction with the company's Transportation Coordinator who is very good with scheduling service requests in an efficient manner. Whenever I have a specific need he is always willing to help. DocuVault is hands down the best company we have ever used!"
-Rob O., Assistant Records Manager, University of Pennsylvania
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