Given the evolving COVID-19 pandemic, I wanted to reach out to you with tools from DocuVault and make clear how we are working with customers to both perform our part in containing the spread of the virus and simultaneously continuing to serve you, our business clients with consistent information management services.
We hope that you are following your defined pandemic response plan (or quickly developing one) and are frequently reviewing practical steps in this evolving situation. If you identify any risk to business continuity that impacts DocuVault and the services we provide to your company due to this virus, I ask that you communicate those issues to us immediately as we plan to do the same.
Within the business services that we provide (storage/shredding / data vaulting / scanning/ITAD/RIM Consulting), a vulnerability that we have self-identified is in the physical delivery and pickup of your record assets to your sites
To minimize exposure, while we focus on keeping your information accessible to you, we recommend you take advantage of the following options:
Record Storage Accounts
Utilize DocuVault’s scan-on demand capability as a viable alternative to physical delivery of your requested records.
Ability to retrieve and access service request via online portal
Security authorizations already in place for your records are extended to protect file requests and data leakage
Files “posted” to the secure portal for the requestor to access
If you and your staff had not previously utilized DocuVault’s scan on-demand capabilities, our Customer Service Team stands ready to assist you in establishing user access for you and/or your team.
Designate one service area (preferably loading dock) for pickup and delivery when required.
Consolidate service request where possible for a once per week delivery.
We will be assessing tours and site visits to DocuVault facilities over the next 90 days on a case by case basis, with “business critical” requirements in mind. Please contact us if you were planning on-site visitation or audit activity at our sites during this period.
Certified Shredding Services
DocuVault will continue to services shred account as scheduled
To minimize exposure and help mitigate risk all bins will be cleaned prior service
Our drivers have been trained and alerted to follow CDC regulations and as such, will sanitize hands and handheld devices before and after each service is provided.
If you have the ability to centralize your bins in one specific area, please let us know in advance and if you need assistance in doing so.
As this is a dynamic situation, we will continue to update you as it evolves, with our goal to manage prudently and practically to address your interests and that of our staff. Updates regarding these events can be found at www.cdc.gov/coronavirus/covid19.
Thank you for your prompt attention to this matter.
DocuVault Delaware Valley
We used DocuVault for two County-wide shred events and I couldn’t be happier with our experience. We chose DocuVault because of their availability and ability to shred onsite. We will continue to choose DocuVault because of the extraordinary service we received from Felix, Troy and Sherode. Felix & Troy called on their way to our events, allowing us time to start staging our lines and keep traffic off the street. As soon as they parked they immediately started working and helped us in every aspect- unloading boxes, running after loose papers that were flying in the wind and most importantly running the shredders as soon as we filled a cart so that residents could see the shredding in action. They interacted with just about every resident that participated, whether it be a smile, wave, thumbs up or pointing to the monitor that showed the jaws cutting up the papers. Sherode was fantastic from the get -go of scheduling our events, he explained the services DocuVault provided, worked with getting us two prime dates, assured me that his two best workers would be assigned to us and followed up after our events. I hope I have the opportunity to work with these three gentlemen again!
13:32 21 Jun 23
It was my first time there and I must say it was great experience the loaderwas very nice but have to say it's tight getting to docks they have there trucks in front of docks be careful drivers.
00:25 08 Jun 23
13:43 02 Jun 23
Our account is serviced by Paul. He is professional and friendly, always smiling. It’s a pleasure to work with Paul and the DocuVault team.
15:24 28 Apr 23
They are always very friendly, and get the job done quick.
11:22 28 Apr 23
11:45 27 Apr 23
It’s always a pleasure to see Scott! He is very friendly, and always makes time to see how we’re doing! He is also great at his job! There are times where we accidentally throw something out and he gives us time to look through it all and is very patient lol. 5 stars for Scott Keane!
16:49 26 Apr 23
16:48 26 Apr 23
18:00 25 Apr 23
DocuValut is a great company to work with. It is a secure and reliable avenue to dispose of confidential documents. The driver is always super friendly and courteous. A pleasure to interact with.
14:26 25 Apr 23
From start to finish, a very easy process! Highly recommend!
14:37 24 Apr 23
Very professional and friendly staff members.
19:24 19 Apr 23
Very polite, super friendly!
23:22 18 Apr 23
The rep is always courteous and considerate. He follows the schedule and is on time. He takes a few minutes out of the day to see how we are doing or if we need additional service. It's a pleasure working with this company.
18:38 17 Apr 23
Always a GREAT interaction with Scott, ALWAYS PLEASANT AND FRIENDLY
14:34 17 Apr 23
Paul is great. He is very friendly and goes above and beyond for our office. Knowing that we are busy during tax season, Paul always is sure to ask how we are doing, and provides encouraging words to brighten our days. He demonstrates that he is passionate about his work and is committed to customer satisfaction!! 10/10!!
14:28 13 Apr 23
Paul is a pleasure to deal with. He is professional and pleasant and gets the job done quickly and efficiently. I would highly recommend.
20:05 12 Apr 23
Paul is the best! Us ladies at Eddystone always look forward to seeing him every other Wednesday! Professional and friendly every time he comes!
16:13 12 Apr 23
Paul is awesome! Always so friendly and willing to help!
16:12 12 Apr 23
Paul is the best. He’s always so friendly & helpful
16:10 12 Apr 23
Paul is the best driver and provides us with incredible customer service for over 5 years! Highly recommend!
16:08 12 Apr 23
Your rep Paul is very courteous, polite and has a very pleasant attitude about him he is always joyous when he comes in the office.
15:29 12 Apr 23
Scott is a very friendly guy!
15:00 12 Apr 23
Driver is so professional and nice. Quick servicing.
Susan “Catscan Suzie” Detman
14:58 12 Apr 23
Scott is our man he's always on time he's friendly and we always look forward to seeing him!! He takes all our stuff to be shredded much easier than using a small shredder that takes hours!!😊
13:23 12 Apr 23
12:49 12 Apr 23
Paul is always pleasant and professional and is an asset to your company!
11:36 12 Apr 23
Our driver is so nice and friendly they do a great job !
17:23 11 Apr 23
We always have a great experience with our driver Paul. Professional and very friendly.
17:00 11 Apr 23
I've worked with Paul for many years. He's always provided professional and friendly service.
14:39 11 Apr 23
Wonderful service! Paul is always so nice and pleasant when picking up. I would definitely recommend their service.
14:16 11 Apr 23
14:04 11 Apr 23
Our driver, Paul, is very friendly and personable. Always asks about family, holidays, etc. does his job very proficiently, too.
12:39 11 Apr 23
Our service tech Paul is always friendly and pleasant. We’ve inquired about storage services as well since we’ve been pleased so far with the shredding service and had all of our questions answered promptly. Never any complaints.
17:38 10 Apr 23
Paul is always pleasant, kind and helpful with the shredding containers. Never anything but professional and pleasant!
17:37 10 Apr 23
Always pleasant experience with Paul! He is the best!
15:36 10 Apr 23
Paul R is wonderful! Always friendly!
15:13 10 Apr 23
Paul is professional & friendly. Cant say enough good things about him.
14:24 10 Apr 23
Docuvault is great. Paul was awesome and super nice. Every experience has been very easy and stress free, from customer service to scheduling.
13:47 10 Apr 23
Great company! Great service! Paul’s the best.
13:40 10 Apr 23
Paul is very nice and friendly. He does a great job!!
12:10 10 Apr 23
Very polite everytime Paul comes into our office
00:22 08 Apr 23
18:26 07 Apr 23
Great experience with DocuVault and our driver, Paul. Always on time, very positive, extremely knowledgeable, and very pleasant and professional. Could not ask for more.
20:41 06 Apr 23
Paul is always pleasant and friendly. Does a awesome job.
20:40 06 Apr 23
Paul is always nice, upbeat and personable when he comes into our office!! He is the best!!
18:03 06 Apr 23
Service is wonderful, would highly recommend! Pricing is decent and they are very reliable. Paul Reynolds is our contact. He is professional and friendly, always shows up on time and with a smile. His customer service is first-rate.
17:19 06 Apr 23
Our shredding bins are almost always picked up by Paul. He is so gracious, pleasant and patient. He arrives bright and early with a smile.
17:18 06 Apr 23
16:03 06 Apr 23
They come every month and Paul Reynolds is always very friendly and personable! They do a phenomenal job and are very fast and efficient!
14:00 06 Apr 23
13:46 06 Apr 23
Our driver, Jimmy, is one of the most friendly people to walk through our doors each week! His is very professional when he comes in our office, respectful of our mask policies when they were a requirement, and always says "Good Morning" to our staff when he arrives. Our team enjoys getting to chat with him while he empties our shred bins.
13:30 06 Apr 23
Very professional, timely and courteous. Paul is the best!!!
12:56 06 Apr 23
12:50 06 Apr 23
22:30 05 Apr 23
Rep was friendly and personable
18:35 05 Apr 23
always on time and Paul is very helpful
18:11 05 Apr 23
Always ask for Paul, he is GREAT!!!
17:22 05 Apr 23
17:09 05 Apr 23
Paul is exceptional at his job. He is always friendly, and knows the whole office by name. He is a hard worker, and seems very dedicated to his job!!!
17:04 05 Apr 23
Paul was the best! Very nice and punctual 🙂
16:07 05 Apr 23
Paul provides excellent customer service while doing his thing collecting the shred bins and even goes above and beyond every time he stops by. He’s very pleasant while remaining professional. Thanks, Paul!!!
16:00 05 Apr 23
Great attitude and customer service.
15:55 05 Apr 23
Paul is extremely friendly as well as helpful when it comes to explaining the rules of hipaa when he sees papers hanging out of the bins as an example.
15:53 05 Apr 23
DocuVault provides a great, secure document service to our business that we can really count on. Their employee, Doug, is so personable, always pleasant and polite. Thank you DocuVault for doing business right!
15:24 05 Apr 23
Paul is always on time and has great personality!! We love him
15:16 05 Apr 23
Great work ethic.Always a pleasure to see
14:48 05 Apr 23
Employees are very nice always polite when they come to our office
14:45 05 Apr 23
Dan is extremely professional and goes out of his way to make sure our office is taken care of. DocuVault made the right choice with having him on their team. Definitely will recommend them to every business I know.
14:21 05 Apr 23
14:10 05 Apr 23
I can not say express what a terrific job DocuVault does for us.Our shredder Man - Jimmy is the best.Head and shoulders above the rest. Jim does a terrific job, always prompt, very informative, has patiences if my area is busy and jammed up - he will wait for me with no pressure or stress on me as I have to take Jimmy to each unit. Jimmy takes care of my Adm. Bldg. and the 3 programs I oversee at the Bancroft Lindens Adm. Bldg. almost 10 boxes in my area. Jimmy never misses a beat. We appreciate Jimmy and all is hard work. We are so glad to have his as Our Shredder Man!!
14:08 05 Apr 23
Paul is great !
14:05 05 Apr 23
Paul is very friendly and always is courteous of our property. He takes extra time to check in with us to make sure we are happy with our service.
13:56 05 Apr 23
Paul is amazing! Very friendly and always dependable. Best person I’ve had the pleasure of meeting from the company
13:51 05 Apr 23
Paul is amazing I look forward to his pick up every two weeks .
12:21 05 Apr 23
They are always punctual and polite. Very professional interactions.
00:45 05 Apr 23
Every time Paul has come to our store he’s been so kind and has answered any questions we’ve had with no problem!
19:34 04 Apr 23
Dan Kilbride is always very helpful. Any questions we may have are answered. He is always in a good mood and is able to put a smile on our faces. He seems to really like his job.Thank you!
17:59 04 Apr 23
17:48 04 Apr 23
17:23 04 Apr 23
Paul and his partner did a great job!! They are always friendly and do a terrific job!!
16:03 04 Apr 23
They do a great job and are always on time. They are both kind and courteous when coming into our office.
15:56 04 Apr 23
Really nice group of people and always timely and professional
14:45 04 Apr 23
11:13 04 Apr 23
Paul is an excellent worker. He sure can change a bad day around with his funny sense of humor. I really Like that about him.
02:37 04 Apr 23
Everyone is wonderful and efficient
19:15 03 Apr 23
16:49 03 Apr 23
Great service! Would highly recommend everyone is so friendly and kind especially Paul he is a great worker.
16:38 03 Apr 23
Great customer service
16:30 03 Apr 23
Paul is great !
16:08 03 Apr 23
We love Paul at CCP! I look forward to mondays and our conversations. He does a prodigious job.
15:58 03 Apr 23
Seeing Paul every Monday with a smile on his face and a hello to everyone in the office. He is kind and considerate and does his job well.
15:54 03 Apr 23
Our rep from company is soo friendly and a joy to be around.
15:08 03 Apr 23
Scott is very helpful and informative.
14:57 03 Apr 23
Every time when Paul comes into the office he speaks and always has a joke for us. He absolutely brightens our day. We greatly appreciate his efficiency.
14:38 03 Apr 23
Paul is fantastic! Professional, efficient, outstanding!
14:22 03 Apr 23
The gentleman who services our facility is awesome and very efficient. He's polite and friendly. He's has no problem with anything extra that we've asked of him and he always works with a smile. Scott does an amazing job and we're glad that he's apart of your team.