If you are part of the healthcare industry, you undoubtedly know about the importance of maintaining your patient’s privacy. The HIPPA Privacy Rule is very prudent about regulating both the use and disclosure of a patient’s health information. In fact, employers in other industries who offer their employees’ healthcare plans as a part of the benefits package will also need to comply with the HIPPA Privacy Rule in order to avoid penalties. In either case, you will need to establish routine procedures to protect your patients’ and employees’ healthcare privacy. Among the best ways to do this? Secure shredding performed by a reputable service on a routine basis.
While paper shredding services can be scheduled according to your firm’s need (daily, weekly, bi-weekly, monthly or on-demand), it is best to plan secure shredding as a part of your office routine, so that you regularly manage this ever-important task. Powerful hammermill shredders assure that the documents are destroyed beyond recognition, keeping your company compliant with federal regulations.
Ever wonder what happens to firms who fail to comply with those federal privacy regulations? Well, violators can be assessed with very hefty fines; while minimal penalties start at just $1,000 per violation, the numbers can add up easily and quickly. The $1,000 fine is assessed when investigators determine reasonable cause, but the penalties jump to the tune of $10,000 per violation for incidents determined to be resulting from “willful neglect”. While the cap on reasonable cause violations is at $100,000 per calendar year, willful neglect penalties cap at $250,000 per calendar year. Knowingly disclosing information about a patient’s health record can cost your firm $50,000 per incident along with the possibility of a one-year jail term. Tougher violations exist for more egregious violations, going from $100,000 to $250,000 per incident and up to 10 years in jail.
Don’t believe the penalties will be enforced? Just as Cignet Health of Maryland. In February 2011, Cignet was assessed a whopping $4.3 Million penalty for their HIPPA Privacy violations. Just days later, Mass General (of Massachusetts) was assessed a $1 Million fine following an incident where an employee left health records of 192 employees on a subway. Penalties like those can quickly force major cutbacks, layoffs or closure, along with destroying confidence of your patients.
When it comes to shredding documents, truly an ounce of prevention is worth a pound of cure.
We switched to DocuVault after less than stellar experiences with other companies. DocuVault, overall, has been great to work with. All staff have been very responsive, professional, and quick to resolve questions/concerns. Lester has been handling our pickups since the beginning and always shows up with a smile, a hello, and is extermely efficient! So refreshing to see someone not only focus on the job at hand, but on the people he's serving.
17:51 25 Aug 22
DocuVault is a great service! Lester is always prompt and friendly!
17:34 16 Aug 22
We have been using DocuVault for several years and they are always timely, reliable and responsive. Our representative is Lester and he could not be more personable and professional. He is a highlight to our month with his smile, conversation and overall positive attitude. Great job DocuVault-on being a great business partner and hiring great people!
14:16 11 Aug 22
Lester is amazing! We have had some big jobs and he was over the top helpful!! Great people, great company.
20:13 10 Aug 22
This company is amazing. Everyone is so friendly. The main guy, Lestmer that comes to service is always so smiley and friendly. We always have a good laugh when he comes in.
18:09 10 Aug 22
So happy that we now have DocuVault as our shredding service. The team in Lakewood CO are awesome! From the start, Lanya at the office was beyond helpful setting us up and working up the schedule we needed. Lester is a pleasure and an asset to their DocuVault team! He mentioned all the additional services and storage options that have and can provide. I really appreciate that he takes his time and goes the extra mile.
19:53 09 Aug 22
Lester is awesome. Very friendly and always happy. Good work and the company is awesome as well.
18:09 09 Aug 22
We highly appreciate the fact pick up according to our schedule, they have never missed a date and Lester is always very friendly and polite.
Mackenzie M. Miller
18:49 03 Aug 22
Our company in Denver is very happy with the service we receive from DocuVault and feel safe and at ease with them disposing of our confidential documents. Lester has been servicing us for some time now and he is beyond delightful every time he is at our office! Would highly recommend!
17:50 03 Aug 22
Lester does a great job! We are always very happy with the customer service we receive!
17:15 03 Aug 22
Lester is awesome! He is friendly and helpful. The service is awesome. I'm so glad we switched to DocuVault.
14:28 03 Aug 22
DocuVault is a great service our office needs and uses! They are reliable, dependable and always on schedule. Lester is great to work with and always has a smile!
13:33 29 Jul 22
My office switched to Docuvault and ever since our shredding has been so much easier and better! Lester is our representative and he is so totally awesome! So professional, so happy and sweet all the time. You can tell he takes pride in what he does. He always makes my day when he comes in the office, and always puts a smile on my face. He deserves at least a 5 dollar raise! His customer service is outstanding. Thank you for everything you do for our office Lester!
18:51 27 Jul 22
We have a large campus that is serviced by Docuvault. Lester, our representative, is professional, thorough and simply strives to make his customers happy. Lester, thank you for the service that you provide to us!
18:49 27 Jul 22
Lester is amazing. He is very friendly, professional, and portrays great customer service skills. He always has a smile on his face and lights up our office when picking up our shred.
21:37 08 Jun 22
I dropped off an old tv this past Monday & I was very impressed by the young lady that handled the transaction She was polite helpfull & very professional
19:31 08 Jun 22
Driver Paul is the best! Extremely friendly service, professional, and early! Greetings upon arrival and wishes of a great day upon departure. I know that sounds menial, but taking the time to make a personable and friendly impression is so rare and so appreciated! As far as company service.. documents are shredded. They get the job done.
21:56 26 May 22
We had DocuVault come to a community dumpster and shredding event.Working with them was very easy. Their sales person (Layna) was helpful and made sure all our needs were taken care of.The driver who came to our site (Lester) did a great job of working with our residents to get their materials shredded.Truly a positive experience.
14:21 14 Apr 22
Customer service is outstanding!
17:33 27 Jan 22
Great communication skills and customer service.
15:41 06 Nov 21
15:42 05 Nov 21
Paul is great. Always very personable and kind when in our office!
18:13 07 Sep 21
Lester is hard-working, friendly and professional! His efficiency is off the charts. What an awesome compliment to a phenomenal company! Gary is always responsive and helpful when we call for any questions or anything. Keep up the GREAT work DocuVault team! 🙂 Thank you!!!
21:27 22 Aug 21
13:02 24 May 21
11:21 21 May 21
The man who picks up our paperwork is super nice!
12:26 17 May 21
Our group moved to Docuvault several years ago as a cost saving measure. What we got was not only a cost savings but a professional service that provides exemplary service. We have had the same driver Dan who is a pleasure to deal with! Would highly recommend!
10:55 17 May 21
The Lititz martial arts studio held a Shred-it event and allowed our organization to be a part of it. The gentleman from the company doing the shredded events very engaging flexible and easy to work with. He will be events fun for everyone involved and clearly explained how safe the documents were because they were shredded on sites. It was a fantastic experience
10:54 17 May 21
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12:16 03 May 21
Paul is the best. Always so profressional and friendly.
13:37 29 Apr 21
13:36 29 Apr 21
Paul is always so friendly every time he comes into our office. The work is always very efficient and clean. We love DocuVault!
17:22 28 Apr 21
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20:58 26 Apr 21
Paul is extremely professional and friendly ☺️
16:27 26 Apr 21
Paul is very good at his job. Always very friendly and always remembers everyone's name.
16:08 26 Apr 21
Paul is so awesome. Polite, goes above and beyond
13:56 26 Apr 21
Paul with Docuvault was so professional & made the experience so easy& pleasant! We look forward to working with you again.
13:48 26 Apr 21
13:47 26 Apr 21
Paul has a great personality. He was very friendly, helpful and funny.
Joey Lee Scarduzio
13:45 26 Apr 21
Paul was great. Friendly, helpful and patient.
13:36 26 Apr 21
Our driver Paul rocks! We appreciate his punctuality and professionalism!
13:36 26 Apr 21
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18:40 22 Apr 21
14:06 22 Apr 21
Paul provide s xcellent service and is very professional
14:01 21 Apr 21
Our rep Paul is very friendly and professional! He does a great job!
13:58 21 Apr 21
Paul is our rep here and is great ! He is very kind and professional .
12:13 21 Apr 21
Paul is such a nice guy. It is great to see a hard worker that is friendly and talks so positive about his job and the company he works for. My guess is since workers are happy with where they work, their employees are happy, which then makes work so much easier. Great service and always professional! Keep it up!
20:34 20 Apr 21
Our driver is fantastic - very accommodating and helpful, and funny, too!
17:06 20 Apr 21
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14:20 20 Apr 21
14:20 20 Apr 21
Paul is such a friendly guy! It’s nice to see someone smiling while they work.
14:10 20 Apr 21
14:01 20 Apr 21
Great service, our shredding pick up guy, Paul, is always very friendly!
23:47 19 Apr 21
Fantastic service !
18:29 19 Apr 21
Friendly and professional service
17:46 19 Apr 21
Very pleased with all services provided! We are happy customers 🙂
15:20 19 Apr 21
We have a rep who comes to our Paoli hospital office and he is amazing. Always so friendly and funny. He does a great job.
14:21 19 Apr 21
I had a great experience with Paul at our community shredding event!! He was professional, friendly to everyone and accommodating!! The process went smoothly and was a great success for our community! Thank you Paul!
13:43 19 Apr 21
Our operator, Paul, arrived 25 minutes early to set up which was a good think because we had some early birds with their shredding. Paul was professional in every aspect of the job.
13:42 19 Apr 21
Paul is always very friendly, and does a quick and thorough job collecting all the documents throughout the office.
12:11 18 Apr 21
20:20 15 Apr 21
DocuVault was hired to handle a shred event in Newfield. They sent Paul and he was very professional and handled the documents in a confidential manner. They really gave me a sense of confidence that they can be trusted. I would definitely recommend them!
15:20 15 Apr 21
14:40 15 Apr 21
14:36 15 Apr 21
Paul is very professional and courteous!!
14:29 14 Apr 21
Always on time with great customer service!
14:17 14 Apr 21
Paul is always so nice and friendly!!
13:48 14 Apr 21
Paul Reynolds was friendly and courteous. I would recommend DocuVault.
00:27 14 Apr 21
16:35 13 Apr 21
I had the pleasure of working with Mr. Cliff to get these bins exchanged and he gives Great service to us at the PSSC. Thank you for sending him our way!
16:33 13 Apr 21
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14:41 13 Apr 21
Been working with this company for a while now and I can safely say that they have exceeded my expectations for their courtesy and professional behavior.
14:03 13 Apr 21
Very nice, accommodating service.
12:59 13 Apr 21
This company is amazing. The worker Cliff who comes to my site is very professional.
13:47 12 Apr 21
Dan is consistently friendly and professional.
Theresa Janney Liss
01:45 10 Apr 21
Professional, friendly, courteous....we love our man Dan! Always comes in with a smile. Always a pleasure to work with. DocuVault highly recommended!
18:56 08 Apr 21
16:13 08 Apr 21
DocuVault provides exceptional customer service and all employees are extremely professional.
13:52 08 Apr 21
Highly recommend. Paul is professional and friendly. Great service!
20:50 07 Apr 21
15:48 07 Apr 21
This company is great to work with. And my driver Paul is spectacular he goes the extra mile!
15:13 07 Apr 21
Although they have set times to come to our business, they are always willing to come at other times. Very professional and courteous.